To simply say thanks, please click the ' Thumbs Up ' button to give me a Kudos to appreciate my efforts to help. Please reach out for any issues and I'll be there to assist you. I genuinely hope the issue gets resolved without hassles and the unit works great. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Please perform all these steps patiently as it is critical to resolving the issue. Select Settings > Account > Sign-in Options > Windows Hello > Face, then click the Setup button. Select Settings > Account > Sign-in Options > Face Recognition then click the Remove button.Ģ. Then, Disable Windows Hello and the run the Hello setup againġ. Right-click HP HD Camera (or similar device), and select Remove. In Desktop mode, right-click on the Windows Menu (lower left corner of screen) and select Device Manager.ĥ. Run the firmware update tool on the PC connected to the monitor.ģ.

Download the RGB Camera firmware update tool from ( sp81543.exe).Ģ. Let me know the complete model# of the computer to assist you betterįollow the below steps and check if it helps.ġ.Did you try to update the drivers from the HP support site?.To assist you with accurate information I would require more information regarding this: Superb description, brilliant troubleshooting and terrific observations made before posting.

I will be delighted to assist you with this. I reviewed the case regarding assistance with webcam issues after a windows 10 update. Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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